FAQs FOR ONLINE VEHICLE ORDERS

We always aim to make our full portfolio of vehicles available to order online. But if you don't see your vehicle, please contact your local retailer to discuss its availability in more detail.

Beyond the information available on our website, our Concierge Service will be happy to answer any questions you have about our vehicles. They can be contacted at:

Phone: 2821 7147 Email: info@jaguar.com.hk

At present, it is only possible to buy one vehicle per order. However once you have placed your order you can place another order right away.

No, you are welcome to place your order directly through your chosen retailer.

At present, only customers using a vehicle for personal use can order a vehicle online. If you're a business customer, please contact your retailer directly.

Yes, as a feature of our online finance calculator, you can submit an estimated trade-in value of your vehicle. These details will then be used to generate a quotation. Once we have received the online booking, your nearest retailer will invite you to complete physical evaluation of the vehicle offered for trade-in exchange, will verify ownership details and mileage, any outstanding finance loan on the offered vehicle etc. The final residual / exchange price will be at the sole discretion of the authorized retailer based on such physical evaluation of the vehicle & verification of above conditions and documents.

We are currently unable to accept online valuation for modified vehicles. Please contact your local retailer directly to arrange for a physical evaluation of the vehicle.

We are currently unable to accept online valuation for parallel imported vehicles. Please contact your local retailer directly to arrange for a physical evaluation of the vehicle.

Your online valuation is just an indicative value based on an estimate. Your vehicle will be physically inspected by your nearest retailer. If there is a significant difference between the described condition and what is presented at the retailer, the retailer reserves the right to amend their final valuation.

Yes you can. However, we do not have this feature in our Online Finance Calculator. Contact any authorized retailer to submit your finance application. The retailer will be able to offer you a quotation and advise on the final financed amount after factoring any outstanding loan still owed to the bank.

To amend your vehicle order, please contact the retailer directly. They will process any changes made to the order and process a refund if necessary.

Once you have placed an order online, your vehicle reservation will be held for 3 days. Within 3 days, the retailer will be in touch with you to confirm the order.

You may contact your retailer directly, should you need to change or update your order.

If you wish to amend or cancel your vehicle order, please contact your retailer quoting your order number as soon as possible. Please note, depending on your order and the stage your order is at, it may not be possible to accommodate any changes.

Your retailer will provide the most accurate time scales available once your reservation is made.

To place you online order, you simply need your email address to create an account. Your credit/debit card and billing address details will also be required to pay your reservation fee.

Retailers who have chosen not to support online vehicle orders will not appear in the list of participating retailers.

We welcome you to contact your retailer at any time to arrange a test drive. Alternatively, we can deliver a vehicle to you through our concierge service.

Please contact your retailer to discuss any concerns you have about your vehicle delivery.

If you would like to cancel your vehicle order at any time, please contact your retailer.

Your order indicates your interest in purchasing or financing your chosen vehicle. It is not binding on either you or your chosen retailer and does not form an offer or contract for sale or finance of your vehicle.

To see the monthly price of a vehicle, you will first need to create a finance quote. In some instances, there may still be vehicles that don't have monthly pricing shown. We are working to rectify this and apologise for any inconvenience.

You can compare up to three vehicles at a time on the configurator, as long as you are using the same device and browser. Your cookie preferences may also affect the information you are able to see online.

Submit an online enquiry with details of the technical issue.

You will be provided with indicative pricing information for your chosen vehicle throughout your use of the Platform. This price includes any applicable online discounts, offers or uplifts to JLR’s suggested retail price by your chosen retailer. Any retailer-specific online discounts, offers or uplifts are at the retailer's sole discretion. You are of course free to attempt to further negotiate the price with your chosen retailer offline

Your reservation fee can be paid online. The deposit and final balance will be handled by your preferred retailer.

Depending on the terms of your bank, it can typically take between two hours and three working days for your reservation fee to clear.

Once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss next steps, including how to pay your deposit.

Without a debit or credit card you won't be able to reserve a vehicle online. You can still save the quotation and send it to your nearest retailer via the Retailer Enquiry' form, and they will contact you as soon as possible.

Yes. Please contact your retailer directly to request for a refund.

Please contact your retailer directly for an update on the refund status.

If your online payment is declined, you can still save the quotation and send it to your nearest retailer via the Retailer Enquiry form, and they will contact you as soon as possible.

An online reservation fee can only be paid using your debit or credit card.

All transactions made through our website meet the highest Payment Card Industry Data Security Standards (PCI DSS) and are encrypted as soon as they are submitted. Fraud checks are also completed as part of the processing. In addition to our online security measures, we recommend not using public computers to make payment transactions online. Please also ensure you are always using a website with 'HTTPS' in the URL.

You cannot pay for your vehicle in full online, however once you have placed your order online and paid your reservation fee, your retailer will be in touch to discuss the details of available payment methods.

The retailer will contact you within 3 working days to acknowledge receipt of your online payment.

Yes, you can create and compare a range of personalised quotations and finance products for different vehicles online.

You do not have to take out any of the finance products offered and can fund your order via another method of your choosing.

Each time you make a finance application, a credit search will be carried out. This will be recorded on your credit file and will be visible to other lenders. The occasional search is unlikely to have any detrimental impact on your credit score. However, how your finance application affects your credit score is dependent on your personal financial circumstances.

You may phone or e-mail your retailer directly in order for them to assist you with your finance application.

Phone: 2821 7147 Email: info@jaguar.com.hk

This is likely due to a finance offer expiring or a technical error. Please create a new online quote or contact your preferred retailer directly.

Your chosen retailer will contact you to discuss the outcome of your finance application, or you can contact your retailer directly.

Your finance quote is not an offer of credit. It is an indicative quote based on offers available today, which may be withdrawn or varied at any time without notice.

Once your vehicle is ready to be delivered, your finance agreement will be signed with your chosen retailer.

You may phone or e-mail your retailer directly if you need help with the online order or enquire about an existing order.

Phone: 2821 7147 Email: info@jaguar.com.hk

All vehicles with immediate availability are labelled as 'Available Now' within your search results. If you are unable to find an available vehicle matching your requirements, why not build your own at https://www.jaguar.com.sg/jaguar-range? Unfortunately, we can not guarantee that a vehicle matching your requirements will always be available for immediate dispatch.

The online reservation fee is a fixed amount. Please contact your retailer directly should you have any questions regarding reservation fee.

Once your reservation fee has been paid, your vehicle will be reserved for up to three working days. During that time, your retailer will be in touch to discuss your order.

You may submit a “Retailer Enquiry” if you have any comments about your online ordering experience.